Privacy policy

When you place an order, we collect information necessary to process and fulfil your purchase, including:

• Your name and contact information (email address, phone number)
• Billing and shipping address
• Payment information (processed securely through Shopify Payments — we never store card details)
• Order history and purchase details

When you browse our store, we automatically collect certain information about your device and browsing behaviour using cookies and similar technologies. This includes your IP address, browser type, pages visited, and referring URLs.

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service requests
• Send marketing communications (only with your consent)
• Improve our website and products
• Comply with legal obligations

We do not sell your personal information. We share your information only with trusted third parties who help us operate our business, including:

• Shopify (our e-commerce platform) — for order processing and payment
• Shipping carriers — to fulfil and deliver your order
• Meta (Facebook) — for advertising, if you've consented to marketing cookies
• Google Analytics — for website analytics

All third-party providers are bound by their own privacy policies and data protection obligations.

We use cookies to help us understand how visitors use our site, remember your preferences, and show you relevant advertisements. You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our store.

You have the right to access, correct, or delete your personal information at any time. To exercise these rights, please contact us and we will respond within 30 days.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order information is typically retained for 7 years for tax and accounting purposes.

If you have any questions about this privacy policy or how we handle your data, please contact our support team or email us at support@veylogear.com.